Complaints Procedure
Last updated: 9th April 2026
Davis & Co LLP is committed to providing an excellent service to all of our clients. If at any time you feel we have not met your expectations, we would like to hear from you so that we can address your concerns promptly and fairly.
How to make a complaint
Please contact us in writing, setting out the nature of your concern, the service it relates to, and the outcome you are seeking. You can write to us at our registered office address or email us at complaints@davisandco.co.uk. We will acknowledge receipt of your complaint within three working days.
How we handle your complaint
Your complaint will be investigated thoroughly by a senior member of the firm who was not involved in the matter complained about. We will provide you with a full written response within 28 days of receiving your complaint. If we require more time to investigate, we will write to you to explain the reason for the delay and give you an expected timescale for our response.
If you remain dissatisfied
If you are not satisfied with our final response, you may be entitled to refer your complaint to an external body depending on the nature of the services involved.
For matters relating to our accountancy or tax services, complaints may be referred to the Institute of Chartered Accountants in England and Wales (ICAEW). Further information is available at icaew.com.
For matters relating to financial advice, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS can be contacted at financialombudsman.org.uk or by telephone on 0800 023 4567.
Note: This complaints procedure does not affect your statutory rights.
